At SabaiOne, we strive to provide exceptional services tailored to your needs. However, we understand that sometimes you may need to cancel or request a refund. This policy explains the terms and conditions regarding cancellations and refunds for bookings made through SabaiOne.

Cancellations

• Before Confirmation: You may cancel your booking free of charge before it is confirmed by our service provider. To cancel, simply access your booking details on the Sabaione platform and select “Cancel Booking.” Full refunds will be issued for cancellations made prior to confirmation.

• Service Provider Unavailability: In the rare case that the service provider cannot fulfill the appointment due to unforeseen circumstances, Sabaione will notify you promptly and offer options to reschedule or cancel with a full refund.

• Rescheduling: We are happy to assist you in rescheduling your appointment at a more convenient time without any additional fees.

Refunds

• Refunds for eligible cancellations will be processed promptly and credited back through your original payment method or SabaiOne account wallet, depending on the payment type.

• Refunds will not be issued in the following cases:

  • If you cancel after your booking has been confirmed by the service provider.

  • If you are dissatisfied with the service quality but the service was provided as described.

  • If minor delays or inconveniences occur that do not significantly impact the service.

  • If you request changes or additional services after the provider has started the appointment, which may incur extra charges.

Dispute Resolution

Should you have any concerns or disputes related to cancellations or refunds, please contact SabaiOne customer support at:

Email: support@sabaione.com

We are committed to addressing all inquiries fairly and promptly.

Important Information

• This Refund and Cancellation Policy applies to all bookings made through the Sabaione website and mobile app.

• SabaiOne reserves the right to update or modify this policy at any time. The latest version will always be accessible on our website and app.

• By using SabaiOne’s services, you agree to comply with the terms outlined in this policy.

If you have any questions or require assistance, please do not hesitate to reach out to our customer support team.

Sincerely,

The SabaiOne Team